“Your data is Safe and Secure”

vmedulife portal Privacy Policy

How vmedulife Uses the Information We Collect

We collect your personal information and aggregate information about the use of our Website and Services to better understand your needs and to provide you with a better Website experience. Specifically, we may use your personal information for any of the following reasons:
To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Website and our Services;
For customer support and to respond to your inquiries;
For internal record-keeping purposes;
To process billing and payment, including sharing with third party payment gateways in connection with Website and/or vmedulife’s products and Services;
To improve and maintain our Website and our Services;
To periodically send promotional emails to the email address you provide regarding new products/facilities from vmedulife;
To privacy-content you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested;

We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;
To resolve disputes, to protect ourselves and other users of our Website and Services, and to enforce our Terms of Use;
We also may compare personal information collected through the Website and Services to verify its accuracy with personal information collected from third parties; and
We may combine aggregate data with the personal information we collect about you.
From time to time, vmedulife may use personal information for new and unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, vmedulife shall make reasonable efforts to provide notice and obtain consent of any such uses as may be required by law.

1. Introduction

vmedulife Software Private Limited (“vmedulife”, “we”, “our”, “us”) is committed to protecting the privacy and personal data of our users, customers, employees, applicants, vendors, and website visitors.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you interact with:

• Our websites

• Mobile applications

• Educational platforms / ERP / LMS solutions

• Recruitment portals

• Customer support channels

• Business communications

• Other services operated by vmedulife

We process personal data in accordance with applicable privacy laws, including:

• General Data Protection Regulation (GDPR), where applicable

• Digital Personal Data Protection Act, 2023 (India DPDP Act)

• Other applicable laws and regulations

By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

Depending on your interaction with us, we may collect the following categories of personal data:

Identity & Contact Information

• Name

• Email address

• Phone number

• Address

• Job title / organization details

Account & System Data

• Username / login credentials

• User preferences

• Access logs

• Device/browser details

• IP address

Educational / Service Data

• Student records

• Academic information

• Attendance / assessments

• Parent / guardian contact details

• Customer service interactions

Employment / Recruitment Data

• Resume / CV

• Qualifications

• Employment history

• Payroll / statutory details (where applicable)

Financial Data

• Billing details

• Payment information (processed through authorized payment providers where applicable)

Website Usage Data

• Cookies

• Analytics data

• Browsing activity on our websites

3. How We Collect Personal Data?

We may collect personal data :

• Directly from you when you register, submit forms, contact us, or use our services

• Through customers/institutions using our platforms

• From recruitment agencies or job portals

• Automatically through system logs, cookies, analytics, or application usage

• From authorized third parties where legally permitted

4. Purpose of Processing

We process personal data for legitimate and lawful purposes including :

Service Delivery

• Providing access to platforms and applications

• Managing accounts and authentication

• Delivering educational or administrative services

Customer Support

• Responding to queries, requests, and incidents

• Troubleshooting and improving services

Business Operations

• Billing, invoicing, contract management

• Internal reporting and analytics

• Vendor and partner management

Recruitment & HR

• Candidate evaluation

• Employment administration

• Payroll and statutory compliance

Security & Compliance

• Monitoring systems and detecting threats

• Audits, investigations, fraud prevention

• Legal and regulatory compliance

Communications

• Alerts, notifications, newsletters, service updates

• Marketing communications (where consent is required)

5. Legal Basis for Processing

Where privacy applies, we rely on one or more of the following legal bases :

• Consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests

• Protection of vital interests

• Public interest obligations where applicable

6. Consent & Withdrawal

Where consent is required, we will seek clear consent before processing.

You may withdraw consent at any time, subject to legal or contractual limitations.

Withdrawal of consent does not affect processing already carried out lawfully before withdrawal.

7. Sharing of Personal Data

We may share personal data only where necessary with :

• Authorized employees and internal teams

• Customers / institutions using our platforms (as applicable)

• Cloud hosting providers (e.g., AWS or equivalent)

• Payroll / insurance / professional service providers

• Recruitment partners

• Regulatory or government authorities where legally required

• Auditors, advisors, or legal counsel under confidentiality obligations

We do not sell personal data.

8. International Transfers

Where data is transferred outside your country, vmedulife will implement appropriate safeguards as required under applicable law, including contractual protections or lawful transfer mechanisms.

9. Data Retention

We retain personal data only as long as necessary for :

• Service delivery

• Legal / regulatory obligations

• Contractual obligations

• Dispute resolution

• Security / audit purposes

Once no longer required, data will be securely deleted, anonymized, or archived as permitted by law.

10. Your Rights

Subject to applicable law, you may have rights to :

• Access your personal data

• Correct inaccurate data

• Request deletion / erasure

• Restrict processing

• Object to processing

• Withdraw consent

• Data portability (where applicable)

• Grievance redressal / complaint submission

Requests may be submitted through official support or designated privacy contacts.

11. Cookies & Tracking Technologies

Our websites may use cookies and similar technologies for :

• Essential site functionality

• Security

• Analytics

• Preferences

• Marketing (where applicable)

You may manage cookies through browser settings.

12. Children’s Privacy

Where services are used by educational institutions, student data may be processed under the instructions of the institution and applicable law. Appropriate safeguards are implemented for children’s data.

13. Third-Party Links

Our websites or platforms may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

14. Grievance / Contact Details

For privacy requests, concerns, or complaints, contact :

Privacy / Data Protection Contact
vmedulife Software Private Limited
Email : info@vmedulife.com

15. Updates to this Policy

We may update this Privacy Policy from time to time. Updated versions will be published through appropriate channels.

16. Governing Law

This Privacy Policy shall be governed by applicable laws of India and any other laws applicable to the relevant data subject or transaction, including GDPR where applicable.